24-Month Craftsmanship Warranty
We stand by our craft. All ORA pieces purchased directly from our online store from March 2025 onward come with a 24-month warranty covering manufacturing defects — including structural issues with the metalwork.
Covered:
✓ Structural faults
✓ Manufacturing defects
Not Covered:
✗ Normal wear and tear (including fading or tarnishing of gold plating)
✗ Accidental damage, breakage, or misuse
✗ Scratches, bending, or impact damage
✗ Exposure to harsh chemicals (perfume, lotions, chlorine)
If you believe your piece has a manufacturing defect, email hello@orajewellery.com with your order number and clear photos. Our team will assess and offer a repair, replacement, or store credit where possible. For claims made after 30 days, our quality team will confirm next steps.
Returns
We want you to love your ORA piece.
If it’s not quite right, you’re welcome to return it within 30 days of delivery for an exchange or store credit.
Items must be unworn, undamaged, and returned in their original packaging with proof of purchase.
Return courier costs are the responsibility of the customer. We can arrange collection via our trusted courier at R100 one way, or R200 for collection and re-delivery.
Free Gifts
Free gifts are non-returnable. If the free gift you selected is unavailable at the time your order is packed, we'll substitute it with an alternate item of equal value.
Final Sale Items
Earrings (for hygiene reasons), engraved, personalised or customised pieces, discounted or sale items, and gift vouchers are final sale unless faulty.