Dog Paw 9ct Gold Charm

For optimal care of all jewellery we suggest, jewellery should be the last thing you put on and the first thing you take off at night.

To protect chains, coil them when you take them off, wipe down your jewellery with your ORA jewellery polishing cloth, that we give to you with each purchase and when you take your jewellery off store in your
jewellery pouch or an airtight container. It is good to wipe down your jewellery regularly to avoid a build-up of residue from, lotions, sweat, etc.  Avoid abrasive materials and strong chemicals. Avoid impact with hard surfaces and clean regularly.

Do not dip in or use any jewellery cleaner on any gold plated jewellery, as it could damage the gold plating.

Only use a jewellery polishing cloth to wipe it down.

We use the highest quality pure & real metals

Brass 

We use fine Italian Brass, that has been made specifically for jewellery use. we do not plate or coat our brass unless indicated as gold plated. Our brass is highly polished. A natural patina will develop over time, giving it a matte finish and darkening the tone of your brass jewellery. If you have high sulphite levels in your skin or use lotions with high sulphur content it can affect the colour of the brass. If you would like to restore the polished finish you can easily do so with a soft micro fibre cloth and a dab of generic brass cleaner or a jewellery polishing cloth Gold Plated. We use a thick 14ct thick micron plating to ensure that our plating is durable and long-lasting, waterproof and tarnish resistant.

Silver

We use 925 Sterling silver, and assure the highest quality silver that lasts.

Gold

We use 9ct gold in our collection and 14ct and 18ct on request.

Bangles

Our standard bangles inside diameter are 6.2cm-6.5cm

Bracelet Chains

Our bracelet chain length is between 17cm-18cm

Necklace Chains

Our standard length chain is 45cm

Ring sizes

Our rings are sized small, UK L, medium, UK N, large UK P.

For custom ring sizes, please leave a note at checkout with your size.

If you request any custom sizing,other than rings, please contact us.

Exchanges & Returns

We want you to love your jewellery, but if it’s not quite right, we offer exchanges within 14 days of delivery. If more than 14 days have passed, we won’t be able to process an exchange.

Exchange Requirements

Items must be unworn, in perfect condition, and in their original packaging.

Custom, customised, or engraved pieces are made just for you and cannot be exchanged.

Sale items are final sale and not eligible for exchange.

We do not offer refunds—only exchanges.

How to Return

Email us first at hello@orajewellery.com for the return address—we need to know your package is on the way.

Include your order number and contact details inside the package.

Return shipping is your responsibility. We recommend using a tracked shipping method to ensure safe delivery.

If Something is Wrong

If your jewellery arrives damaged, we’re here to help. Email us within 7 days with clear photos, and we’ll resolve the issue as quickly as possible.

Our 90-Day Shine Promise

All ORA gold-plated pieces purchased from March 2025 onward come with a 90-day warranty. If your jewellery tarnishes or fades within that time, we’ll re-plate it for free. We use a thick, durable micron plating designed for longevity, ensuring your pieces shine for years to come. To arrange a re-plating, email hello@orajewellery.com.

Gold Plating Refresh Service

Our thick gold micron plating is designed for durability, but natural fading can happen over time. To keep your jewellery looking its best, we offer a Gold Plating Refresh Service at a discounted rate.

Service Details

Available for pieces purchased from March 2025 onward.

Cost is usually around 15% of the replacement value, calculated per piece.

Shipping fees apply.

For any questions or assistance, feel free to reach out—we’re happy to help.

Our 90-Day Shine Promise

All ORA gold-plated pieces purchased directly from our online store from March 2025 onward come with a 90-day warranty. If your jewellery tarnishes or fades within that time, we’ll re-plate it for free. We use a thick, durable micron plating designed for longevity, ensuring your pieces shine for years to come. To arrange a re-plating, email hello@orajewellery.com.

Exclusions:

Accidental damage, scratches, or breakage

Exposure to harsh chemicals (perfume, lotions, chlorine, etc.)

Improper care or storage

Lost or stolen items

Gold Plating Refresh Service

Our thick gold micron plating is designed for durability, but natural fading can happen over time. To keep your jewellery looking its best, we offer a Gold Plating Refresh Service at a discounted rate.

Service Details

Available for pieces purchased from March 2025 onward.

Cost is usually around 15% of the replacement value, calculated per piece.

Shipping fees apply.

For any questions or assistance, feel free to reach out—we’re happy to help.

Exchanges & Returns

We want you to love your jewellery, but if it’s not quite right, we offer exchanges within 14 days of delivery. If more than 14 days have passed, we won’t be able to process an exchange.

Exchange Requirements

Items must be unworn, in perfect condition, and in their original packaging.

Custom, customised, or engraved pieces are made just for you and cannot be exchanged.

Sale items are final sale and not eligible for exchange.

We do not offer refunds—only exchanges.

How to Return

Email us first at hello@orajewellery.com for the return address—we need to know your package is on the way.

Include your order number and contact details inside the package.

Return shipping is your responsibility. We recommend using a tracked shipping method to ensure safe delivery.

If Something is Wrong

If your jewellery arrives damaged, we’re here to help. Email us within 7 days with clear photos, and we’ll resolve the issue as quickly as possible.

Our 90-Day Shine Promise

All ORA gold-plated pieces purchased from March 2025 onward come with a 90-day warranty. If your jewellery tarnishes or fades within that time, we’ll re-plate it for free. We use a thick, durable micron plating designed for longevity, ensuring your pieces shine for years to come. To arrange a re-plating, email hello@orajewellery.com.

Gold Plating Refresh Service

Our thick gold micron plating is designed for durability, but natural fading can happen over time. To keep your jewellery looking its best, we offer a Gold Plating Refresh Service at a discounted rate.

Service Details

Available for pieces purchased from March 2025 onward.

Cost is usually around 15% of the replacement value, calculated per piece.

Shipping fees apply.

For any questions or assistance, feel free to reach out—we’re happy to help.

Free Local Pickup – Cape Town

We offer free local pickup from our studio in Cape Town.

Please wait for an email confirming that your order is complete and ready before collecting.

Collections are weekdays only, between 9am–3pm.

Free Shipping on Orders Over R1500

Enjoy complimentary standard shipping on all orders over R1500.

Standard Shipping

Once your parcel has been collected by the courier, you’ll receive a tracking number and an estimated delivery date via email.

Standard delivery lead-time: 2–4 working days.

Express Shipping – R150

In a rush? Choose express shipping at checkout for delivery within 24 hours.

This option is available at a flat rate of R150.

All orders are shipped from our Cape Town studio.

Please note: These are shipping lead-times only and do not include manufacturing times.

To check the estimated production time for your order, please use the lead-time estimator just below the “Buy Now” button on the product page.