LOVE & CARE
We use Fine Italian Brass that is specifically created for Jewellery and has a golden lustre. Brass is made from copper and zinc and like silver a natural patina will develop over time giving it a matte finish. To restore the highly bright, polished finish follow the easy care instructions that come with every ORA piece, which applies to the cleaning for your silver and gold jewellery too.
The more you love & care for your Jewellery, the more it will sparkle for you!
Jewellery by nature is delicate and general wear and tear can happen. If your ORA piece needs repairing it will be our pleasure to repair it for you. If the damage is from general wear and tear within 6 Months of Purchase, upon our inspection and determination, we may repair your piece at no charge. After this however there will be a repair fee charged to the customer. This amount will only be determined after inspection of your ORA piece.
Please note you will be responsible for all courier fee’s involved in the repair process.
If you have lost or damaged a piece of your ORA Jewellery, please contact us and we will try our best to help!
CUSTOM MADE JEWELLERY
Yes! The process is still the same and everything can be done digitally through Zoom, FaceTime or a Whatsapp call. During the sourcing process we will send you imagery, videos and copies of all the certifications if applicable so you can ensure they have the desired outcome.
We use DHL to ensure safe delivery of all international orders, and shipping costs are around R 1000. You will however still be liable for customs and tax on arrival in your country.
We accept Electronic Transfers (wiretransfer) for all online order. Should you prefer to pay with a Credit Card, we can send you a Yoco Payment Link for online payments. Note that there will be a 5% surcharge for Card Payments to cover the fees.
We don’t like to put a set time line to this process as we don’t want to limit the magic of our collaborative creative process! Though general guidelines are
- Concept (if required): 1 -2 Weeks
- Design: 1 – 2 weeks
- Creation: 1 – 2 weeks.
If you need your Custom Made piece within a shorter lead-time please contact us to discuss the needs and timelines, and we will do our best to make it happen!