FAQs – ORA Jewellery

No. Moissanite is its own gemstone. It is almost as hard as a diamond, has even more sparkle and costs much less. It won't cloud or lose its brilliance over time.

Never. Moissanite ranks 9.25 on the Mohs hardness scale (second only to diamond). It will not cloud, fade, or scratch from everyday wear. A quick clean with warm water and mild soap restores its brilliance immediately

Not at all. Your ring arrives in an unmarked, plain courier box with zero jewellery branding or logos on the outside. Inside, your ring is presented in a luxury ORA proposal box, complete with its certificate and care guide. Every shipment is fully insured, tracked door-to-door, and signed for upon delivery.

: Every engagement ring is made to order in our Cape Town studio. Please allow 10-15 working days for our master jewellers to cast, set, and hand-finish your piece, followed by 2-4 days for tracked door-to-door courier delivery. Delivery is free across South Africa for all engagement rings.

Absolutely! Your love story is one of a kind, and your ring can be too.

Whether you'd like a different stone shape, setting, size or a completely bespoke design, we'd love to help bring your vision to life.

Our engagement rings are handcrafted in 9ct gold, and we offer a bespoke design service for something truly personal.

Get in touch with our team to discuss your dream ring and receive a personalised quote.

Your ring is made to be treasured for years to come, and we're here to help you care for it.

Every ORA engagement ring comes with a 24-month manufacturing warranty, covering manufacturing defects.

If you ever experience an issue, simply contact our team and we'll assess your ring and advise on the best solution.

Accidental damage and general wear and tear aren't covered by the warranty, although we'll always do our best to assist with repair options where possible.

Yes. Choose PayJustNow or Payflex at checkout to split your purchase into interest-free instalments.

Of course! While we love moissanite for its incredible sparkle and beauty, we understand that every love story is different.

If you have your heart set on a natural diamond, lab-grown diamond or another gemstone, we'd be happy to explore a custom design for you.

Get in touch with our team and we'll help you find something truly special, with a personalised quote based on your chosen stone and design.

Don't worry, we know choosing the perfect ring size can be tricky, especially when it's a surprise!

We offer one complimentary resize within 60 days on eligible engagement rings, so you can shop with a little extra peace of mind.

Please note that full eternity bands (with stones all the way around) and certain customised designs cannot be resized. Contact us if you're unsure before ordering.

Yes! Our moissanite engagement rings feature beautiful, high-quality stones selected for their exceptional brilliance.

All moissanite stones of 0.40ct and above are certified, giving you added confidence in your purchase.

Our stones are D colour, offering a beautifully colourless appearance, and every ring is individually handcrafted in Cape Town.

Depends on the system. ORA charms come in four types, and they don't mix.

Glide & Stack Charms slide onto our Slider Necklace or Slider Bracelet and lock into place. Stack them with other Glide & Stack Charms only.
Clip Charms open with a clasp. Clip onto our Paperclip Chain, thread onto our Curb Chain, or wear on any classic chain you already own. Stack with other Clip Charms only.
Single Hoop Charms slide onto any hoop earrings you already own, up to 2.2mm thick, no clip or clasp needed.

Still unsure? Check the Charm Compatibility Guide or send us a photo of your chain and we'll confirm before you order.

Not on the same piece. They're built on different mechanisms, so they won't lock or clip together. Most of our clients build one stack in each system rather than mixing.

Glide & Stack is our silicone-lined slider system, designed for a clean, seamless stack that won't slip out of place. Clip Charms use a traditional clasp, so you can add and remove them freely and wear them on chains you already own. Both are designed to be added to over time. Most collections start with one and grow from there.

Yes. If you'd prefer a charm with the Clip fitting instead of the Glide & Stack (ball) fitting, or the other way around, just let us know when you order and we'll switch it for you at no extra charge. One thing worth knowing beforehand: Clip Charms are the larger of the two, sitting closer to 12mm, while Glide & Stack charms sit closer to 8mm, so the size will look slightly different depending on which mechanism you choose.

It varies by design, but as a general guide, Clip Charms run close to 12mm and Glide & Stack charms, as well as hoop charms, run close to 8mm. Check the exact dimensions on each product page before you order, especially if you're planning to mix charms into an existing stack.

Sterling silver, 18ct gold plating (2.5 micron over sterling silver, thicker than most on the market), and 9ct solid gold for our fine collection. We also use brass and stainless steel across parts of the range, always to the same high standard. Check the individual product page for the exact material used in each piece. Every piece is designed in Cape Town and made to be worn daily, not saved for special occasions.

Our 2.5 micron plating is thicker than most on the market and built for daily wear. How long it keeps looking its best does come down to how it's treated, water, perfume, and constant friction all shorten its lifespan, so a little care goes a long way. If a piece needs a refresh within 3 months of purchase, we'll replate it for free; after that, we offer a paid replating service any time you'd like to bring it back to life. If you'd rather not think about any of this, our stainless steel pieces and specified gold-plated waterproof items are made to handle water without issue, check the product page to see which pieces these are.

Every ORA piece comes with a 24-month warranty against manufacturing defects. This doesn't cover general wear and tear, accidental damage, loss, or natural fading from daily wear. If something's genuinely faulty, we'll sort it.

Put jewellery on last, after perfume, lotion, and hairspray, and take it off before showering, swimming, sleeping, or exercising. Store each piece in the pouch or box it arrived in, away from direct sunlight and moisture, and give it the occasional wipe with a soft, dry cloth.

We'd rather you didn't. Chlorine, salt water, and constant moisture are the fastest way to dull plating and tarnish silver, even with our thicker 2.5 micron gold plate. Take it off before you get in the water and you'll get a lot more life out of it.

A soft, dry (or barely damp) cloth is all you need for everyday upkeep. Avoid jewellery-cleaning dips and abrasive cloths, they can strip plating faster than normal wear does.

Check our Ring Size Guide — it has a diagram and full size chart to measure against. You can also measure the inner diameter of a ring that already fits, or wrap a strip of paper around your finger and compare it to the chart. Still not sure? Message us on WhatsApp with a rough idea and we'll help you land the right size.

If your ring isn't quite the right fit, we're happy to help!

Our standard 30-day exchange policy allows you to exchange your ring for the correct size in the same style, provided it's unworn, undamaged and in its original packaging.

Please note: Customised or personalised rings and full eternity bands (with stones all the way around) are excluded from exchanges and resizing.

Return shipping costs apply as per our Returns & Exchanges policy.

Our Slider Necklace and Slider Bracelet (used for Glide & Stack Charms) and our Paperclip Chain are both adjustable. For any other style, if you'd like a length adjusted before you buy, just reach out and we'll see what's possible. Check the product page for the exact length and any adjustability options before you order. Still unsure which length suits you? Message us and we'll help you choose.

Yes, all of our jewellery is nickel-free, so it's safe for general sensitivity. That said, a small number of people who are sensitive even to real 18ct gold, so if you know you react to certain metals, message us before you order and we'll help you pick the safest option for you.

Many of our styles offer engraving as an add-on, but almost any piece can have engraving added. If you don't see the option on the piece you'd like, just reach out and we'll see if it's possible. The main limitation is space, there needs to be enough open surface on the piece to fit the engraving.

ll of our jewellery is made to order, and personalised or engraved pieces take a little longer on top of that, usually around 2 extra days. Need it by a certain date for a gift? Let us know and we'll prioritise your order and do our best to get it to you in time.

Because these pieces are made specifically for you, they're excluded from our exchange policy, so please double-check spelling and details carefully before checking out.

Enter your discount code in the promo box at checkout before completing your payment. Your discount will automatically apply to eligible items.

Code not working? Check that it hasn't expired and that there isn't another promotion or free gift already applied to your cart.

Please note that only one promotional offer or free gift can be redeemed per order, unless otherwise stated.

Generally, no. Only one promotional offer can be applied per order, unless otherwise stated.

This includes discount codes, special offers and free gifts. If your cart already qualifies for a free gift or promotion, you may need to remove it before applying a different discount code.

Yes, sign up to our mailing list as a first-time customer and you'll receive a welcome perk, sometimes a discount, sometimes a free gift. We change it up.

All of our jewellery is made to order, so there are two parts to your timeline. Making your piece usually takes 5–10 working days, depending on our current capacity, and 9ct gold and personalised or engraved pieces can take a little longer on top of that. Once it's made, we ship express:

24 hours (1 working day) for main centres
Up to 72 hours (3 working days) for outlying or rural areasNeed it by a specific date? Leave a note in your cart or reach out to us and we'll do our best to get it to you in time.

Free on all orders over R1,650. Under that, it's a flat R99 within South Africa. International shipping is a flat R750.

Yes, worldwide. All international orders ship from Cape Town with an official invoice reflecting the full purchase value in Rand. We can't mark goods as gifts or under-declare value, this protects you as much as us if anything goes wrong in transit.

You have 30 days from delivery to return it for an exchange or store credit. The piece just needs to be unworn, undamaged, and in its original packaging.

That's on you, but we make it easy. We can arrange collection through our courier for R100 one way, or R200 if you'd like collection and re-delivery for an exchange.

If you need to change or cancel your order, please email online@orajewellery.com within 24 hours of placing your order.

As our jewellery is made to order, processing begins shortly after purchase, so changes and cancellations cannot always be guaranteed.

Where cancellation is possible, a 10% cancellation fee applies to cover payment processing and administrative costs.

Important: All change and cancellation requests must be sent directly to online@orajewellery.com. Requests made via Instagram DMs, social media comments, WhatsApp or any other email address will not be accepted or processed.

Your order will remain active unless you receive written confirmation of the cancellation from our team.