Returns Policy

 

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returned goods must be unworn, in perfect condition and accompanied by the original packaging. Exchanges are subject to availability. If an item is not in stock, a store refund will automatically be issued. Returns will not be issued until the goods have been received and processed.

*ORA Jewellery reserves the right to refuse any return

PLEASE SEND RETURNS TO:
ORA Jewellery
31, Beach Road
Mouille Point, 8001

PLEASE NOTIFY US VIA EMAIL THAT YOU ARE RETURNING THE GOODS BEFORE YOU SEND THEM.

Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured for the full amount of the merchandise. We are not responsible for missing packages. We do not refund original or return shipping costs. If there is a mistake on the part of ORA Jewellery  (damaged or mis-shipped goods) we will reimburse customer using the same method of original purchase or issue store credit. We will not, however, refund international duties or taxes.

 

Refunds

We offer exchanges only, not refunds.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at natasha@orajewellery.com and send your item to: ORA Jewellery, 31 Beach Road, Mouille Point, 8005.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Admission of Sale

ORA Jewellery has the right to refuse any sale. Right of refusal may be due to delayed updates, website hacking or fraudulent sales. Payment in full will be refunded within 10 working days of purchase.