Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Returned goods must be unworn, in perfect condition and accompanied by the original packaging. Exchanges are subject to availability. If an item is not in stock, a store refund will automatically be issued. Returns will not be issued until the goods have been received and processed.
*ORA Jewellery reserves the right to refuse any return
PLEASE SEND RETURNS TO:
ORA Jewellery
31, Beach Road
Mouille Point, 8001
PLEASE NOTIFY US VIA EMAIL THAT YOU ARE RETURNING THE GOODS BEFORE YOU SEND THEM.
Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured for the full amount of the merchandise. We are not responsible for missing packages. We do not refund original or return shipping costs. If there is a mistake on the part of ORA Jewellery (damaged or mis-shipped goods) we will reimburse customer using the same method of original purchase or issue store credit. We will not, however, refund international duties or taxes.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at natasha@orajewellery.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at natasha@orajewellery.com and send your item to: ORA Jewellery, 31 Beach Road, Mouille Point, 8005.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
ORA Jewellery has the right to refuse any sale. Right of refusal may be due to delayed updates, website hacking or fraudulent sales. Payment in full will be refunded within 10 working days of purchase.