Bold Drop Gold Plated Hoops

For optimal care of all jewellery we suggest, jewellery should be the last thing you put on and the first thing you take off at night.

To protect chains, coil them when you take them off, wipe down your jewellery with your ORA jewellery polishing cloth, that we give to you with each purchase and when you take your jewellery off store in your
jewellery pouch or an airtight container. It is good to wipe down your jewellery regularly to avoid a build-up of residue from, lotions, sweat, etc.  Avoid abrasive materials and strong chemicals. Avoid impact with hard surfaces and clean regularly.

Do not dip in or use any jewellery cleaner on any gold plated jewellery, as it could damage the gold plating.

Only use a jewellery polishing cloth to wipe it down.

We use the highest quality pure & real metals

Brass 

We use fine Italian Brass, that has been made specifically for jewellery use. we do not plate or coat our brass unless indicated as gold plated. Our brass is highly polished. A natural patina will develop over time, giving it a matte finish and darkening the tone of your brass jewellery. If you have high sulphite levels in your skin or use lotions with high sulphur content it can affect the colour of the brass. If you would like to restore the polished finish you can easily do so with a soft micro fibre cloth and a dab of generic brass cleaner or a jewellery polishing cloth Gold Plated. We use a thick 14ct thick micron plating to ensure that our plating is durable and long-lasting, waterproof and tarnish resistant.

Silver

We use 925 Sterling silver, and assure the highest quality silver that lasts.

Gold

We use 9ct gold in our collection and 14ct and 18ct on request.

Bangles

Our standard bangles inside diameter are 6.2cm-6.5cm

Bracelet Chains

Our bracelet chain length is between 17cm-18cm

Necklace Chains

Our standard length chain is 45cm

Ring sizes

Our rings are sized small, UK L, medium, UK N, large UK P.

For custom ring sizes, please leave a note at checkout with your size.

If you request any custom sizing,other than rings, please contact us.

We offer 14 day exchanges. If the 14 days have gone by since your parcel was delivered, unfortunately we can’t offer you an exchange.

Returned goods must be unworn, in perfect condition and accompanied
by the original packaging.

We do not offer exchanges on engraved or custom made jewellery.

We do not offer refunds, only exchanges.

Please include all of your contact details and original order number inside the package.

Please email us for the return address, so that we know to expect your parcel.

Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier.

Our 90-Day Shine Promise

All ORA gold-plated pieces purchased directly from our online store from March 2025 onward come with a 90-day warranty. If your jewellery tarnishes or fades within that time, we’ll re-plate it for free. We use a thick, durable micron plating designed for longevity, ensuring your pieces shine for years to come. To arrange a re-plating, email hello@orajewellery.com.

Exclusions:

Accidental damage, scratches, or breakage

Exposure to harsh chemicals (perfume, lotions, chlorine, etc.)

Improper care or storage

Lost or stolen items

Gold Plating Refresh Service

Our thick gold micron plating is designed for durability, but natural fading can happen over time. To keep your jewellery looking its best, we offer a Gold Plating Refresh Service at a discounted rate.

Service Details

Available for pieces purchased from March 2025 onward.

Cost is usually around 15% of the replacement value, calculated per piece.

Shipping fees apply.

For any questions or assistance, feel free to reach out—we’re happy to help.

Jewellery Warranty & Care

24-Month Warranty for Manufacturing Defects

We take pride in our craftsmanship and offer a 24-month warranty from the date of purchase against manufacturing defects for jewellery purchased from March 2025 onward and bought directly from our online store.

This warranty covers:

Structural issues with the metalwork

Manufacturing defects

What’s Not Covered

Normal wear and tear, including fading or tarnishing of gold plating

Accidental damage, breakage, or improper care

Scratches or bending from impact

Exposure to harsh chemicals such as perfume, lotions, or chlorine

How to Request a Warranty Assessment

If you believe your item has a manufacturing defect, please contact us at hello@orajewellery.com with your order number and clear photos of the issue. Our team will assess your piece and offer a repair, replacement, or store credit where applicable.

For warranty requests made after 30 days from the date of purchase, our quality team will evaluate the case. If the conditions to proceed with the warranty are met, we will initiate a replacement of the jewellery. If a replacement is not possible, we will issue a gift card for the value of the damaged jewellery.

We’re here to ensure your jewellery stays beautiful for years to come. Let us know if you need any assistance.

We offer free shipping on all orders over R1000.

Once your parcel has been collected by the courier you will receive the tracking number and estimated delivery date via email.

Our standard shipping lead-time is 2-4 days.

We do offer express shipping for R150, with delivery in 24hrs.

If you would like this option, you can select express shipping at checkout.

All parcels are sent from our studio in Cape Town.

**Please note these are shipping lead-times only, not manufacturing lead-times**

To see manufacturing lead-times for your order, please check the lead-time estimator underneath the "buy now" button.